FAQ
How do I get on the schedule?
Getting on the schedule is easy. Just contact us by phone, email, text, or our website, and tell us what you would like to have removed. We will give you an estimate and pick a convenient service date with you.
Unlike other companies, we will attempt to give you some pricing information before scheduling your appointment. We want to make sure you have the best service experience possible.
How do I get an estimate?
We have several options to obtain an estimate for our services:
Onsite Visits
Photos/Video
Detailed List
Our website provides a form in which you can submit as much detail as you’d like. We can also be reached directly via phone/email/text.
Larger projects typically require an Onsite visit for the sake of accuracy and transparency.
Are your estimates accurate?
In short, yes, however, we are dependent on you to show us everything you would like removed. Our estimators are professionals, but we only know what you tell us. Please provide as much detail as possible for the best service experience.
How does your pricing work?
Our pricing is based on the amount of space that your items take up in the truck. Each fraction of the truck has a corresponding price point. There are additional recycling surcharge fees for specialty items such as televisions, Freon appliances, mattresses box, springs, tires, batteries, and monitors.
Are there any hidden fees?
Our pricing is transparent and upfront. The team will confirm your estimate after arriving and doing a quick walk through.
Do you charge labor?
Labor, loading, and disposal is included in the price except in instances where demolition, disassembly, or moving items within the home is required.
What forms of payment are accepted?
We can accept checks and every major credit card. We do not accept cash.
When do I pay?
Payment is due at the completion of the job. Invoicing is typically reserved for our commercial customers.
Are you insured?
Yes, The Junk Removers, INC, carries several kinds of insurance and can provide proof with adequate notice.
How do I prepare for the appointment?
There are some optional things you can do to make everything run smoothly:
- Provide parking
- Clear all stairways and doorways
- Label the items you want removed
- Make a clear path to the items
None of these things are required, but can help to prevent delays and other issues.
Do I need to put everything outside in a pile?
No. Our team will remove the items from anywhere on the property, provided they have clear and safe access.
I might not be ready -or- The scope of the job has changed…
Please make sure you know what is being removed before we arrive. It’s okay to make some changes at the last minute. We encourage you to contact us prior to arrival if your service needs have changed or if you have any questions. We are happy to reschedule your appointment with adequate notice for a more convenient time if you feel you are not ready for us.
What do you do with all the stuff?
We will attempt to donate, recycle, and repurpose all salvageable items. The transfer station is our last resort.
Do you take scrap metal for free?
No, we do not take anything for free.
I want my items donated to a specific organization…
As a third party business, we cannot guarantee that your items will be accepted by any donation center.
What items don’t you take?
- Chemicals
- Hazardous Waste
- Wet Paint
- Fluorescent Bulbs
- Dirt
- Concrete, Bricks, Pavers, Stones
- Infested/Bedbug Furniture or
- Mattresses
Do you clean up?
We will sweep up at the end of the job. We are not a cleaning service, but we can recommend a few.
I need to sort through boxes, etc…
Our purpose to remove the unwanted items. We are unable to help you sort through the materials during your service appointment. We are not Professional Organizers, but we can recommend someone if you’d like.
I have more stuff!
This is a good thing. Sight-unseen, we are able to accommodate up to one full truck per appointment. However, we may have time to come back that day if needed. We are here to help you.
Do you take tips?
Our team members strive to provide the best Customer Experience possible regardless of the job size. Gratuity is not expected but appreciated.
